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Distributors now have the added benefit of live online help as part of the 'Nebula Hub' facility.  This feature enables distributors to contact Infinity Glass in real-time over the web.

Live help allows visitors to ask pre-sales questions and to obtain assistance with their clients purchase decisions, deliver and after sales technical information. Operators and visitors can easily communicate web site URLs to provide more information, examples, etc. Customers often find it very frustrating try to communicate URLs and technical details verbally.

This help desk solution enables Infinity Glass to effectively manage customer service communications and ensure that all  customer needs are satisfied.  Live help, as part of the 'Nebula-Hub', is an essential part of the organisations communication strategy. 

"We now have the capability to communicate live with our distributors simply by allowing them to contact our operators by the click of a button." says John Charlton, Director  "It has been well received."

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